Chasing Letters

These are the standard letters chasing clients requesting payment before legal proceedings are started.

To create the letters:

  1. Got to Utilities / Document/Agenda Setup, expand the Document Production folder and highlight Document Templates.

  2. Right-click on the right-hand side of the screen and choose Add new PMS Document Template

  3. In the Code field enter a unique reference e.g. “CCL1” for Cash Collection Letter 1

  4. In the Description field enter descriptive text e.g. “Cash Collection Letter 1”

  5. Use the Application drop-down and select Cash Collection

  6. Click OK

  7. The template appears in Word. In Word 2007, click on the Add-Ins ribbon tab and select IRIS Menus to display the Field Code Selector.

  8. In the Field Code Selector, expand the Merge Fields node. Expand the Matter Related folder then Cash Collection.

  9. Drag the required fields into your letter.

  10. When you have finished, click Close in Word and click OK to save your changes to the template.

The merge fields available are:

Field

Description

Bill Ref

From the bill posting

Bill Date

From the bill posting

Outstanding Bills Amount

The amount outstanding

Bill Mat Ref.

The matter reference for this bill

Bill Payer Act Due

The date the current action was due

Bill Payer Last Chased

The date the last chase was performed (allowing text such as “further to our letter of xx/xx/xx”)

Cash Coll. Act. Description

The description of the current cash collection action being performed

Cash Coll. Description

The description of the overall cash collection procedure

Cash Coll. Address Line 1

Individual address elements:

Cash Coll. Address Line 2

 

Cash Coll. Address Line 3

 

Cash Coll. Address Town

 

Cash Coll. Address Post Code

 

Cash Coll. Address County

 

Cash Coll. Address DX Town

 

Cash Coll. Address DX

 

Cash Coll. Address Country

 

Cash Coll. Address OrgName

 

Cash Coll. Address Dept

 

Cash Coll. Address Po. Box

 

Cash Coll. Address Sub Bldg

 

Cash Coll. Address Street No

 

Cash Coll. Address House Name

 

Cash Coll. Address Dep Locality

 

Cash Coll. Email Address

The debtor’s email

Cash Coll. Mobile Number

The debtor’s mobile telephone number

Cash Coll. Address Block

Composite address block, rather than each element above being required