Computer Telephony Integration (CTI)

The optional ALB Computer Telephony Integration (CTI) module provides:

Automatic caller identification and record retrieval — when the telephone rings, click the pop-up that appears, to open the ALB record of the caller
One-click dialling, direct from an ALB record — make telephone calls simply by clicking an icon
Automatic time recording — have time recording start automatically when you make and receive calls.

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System requirements

To use the CTI module, your practice must have a computerised telephone system that supports the Telephony Application Programming Interface (TAPI) version 1.3 - 2.2. TAPI is a Microsoft Windows API that enables PCs running Microsoft Windows to use telephone services.

CTI is not supported for use in Terminal Server or Citrix environments.

ALB TAPI Manager

ALB TAPI Manager is the software installed on your PC that enables you to set options for using CTI. It includes the Phone Book, which interacts with ALB to find records that match telephone numbers, and it also includes lists of incoming and outgoing calls. See Using ALB TAPI Manager.

When you make or receive a phone call, ALB TAPI Manager looks up the phone number and returns all matches that are found in ALB. On ALB TAPI Manager - Options, you can specify the maximum number of pop-ups to be displayed when a telephone number has multiple contact name matches in ALB, for incoming and outgoing calls.

Making and receiving calls

For details of making and receiving calls, see: