When you add a new client, service or contact to ALB, the system automatically performs a conflict check at various stages as you enter the information. Alternatively, you can choose to run the check at the points that suit you and only have an automatic check at the end of the process. Having control over the checks is particularly useful if your firm has chosen to check on records associated with all roles, rather than the default of only checking on records associated with the roles of client and other side.
In Utilities - System Parameters, your system administrator can:
Turn off automatic conflict checking, via the Automatic Conflict Check system parameter
Choose to conflict check all roles, via the Conflict Check Roles system parameter
In the automatic conflict check, the following are checked for duplicates and conflicts by default:
Surname, or the organisation's name if the client or contact is an organisation
First line of the client or contact's address
If the automatic conflict check finds possible duplicates or conflicts, they are displayed on Possible Duplicates and/or Conflicts Found, in order of role.
If your system administrator has set up ALB to download the Consolidated Sanctions list from HM Treasury, any matches found against the Consolidated Sanctions list will also be displayed on Possible Duplicates and/or Conflicts Found.
To use the conflict check results:
Check through the results listed on Possible Duplicates and/or Conflicts Found to establish whether there are any conflicts.
You can double-click an entry in the list to see full details. Click OK to close the Details screen.
If there is an actual conflict, click Cancel and you can then cancel the record you were adding.
If there is no actual conflict, click OK to close Possible Duplicates and/or Conflicts Found and continue adding the record. A record of the conflict check is entered in the database and a note appears on the Notes tab of the Details screen.
You can customise the automatic conflict check if you need to. See Customising the conflict check.
If automatic conflict checking has been turned off for your system, you can choose whether to run conflict checks partway through adding a client, service or contact. Only at the end of the process will there be an automatic conflict check.
You can run the conflict check, by clicking CC, at the following points:
After typing the Surname, or Name for an organisation
After typing the first line of the Address
If CC is not available, this implies that automatic conflict checking is set up for your system and you don't need to control the checks manually.
Related topics
Adding a contact