Getting additional support

Online Help for ALB is available from directly within the software itself. Help is web-based and hosted by Advanced Legal so that when you use ALB you get the most recently updated product Help appropriate to the version you are running.

It has a user-friendly interface that supports advanced navigation features. For example, you can perform a full text search across the entire online Help or browse topics page-by-page using the table of contents. Help is accessed from the Help tab. It is also possible to access the latest release notes.

If you need additional help and support, use the Contact Us option from the Help Ribbon.  The Help - ALB screen displays.

Field

Description

Helpline and Support Contact Details

Telephone Number

03300 602102

Fax Number

01476 581728

Email Address

alb.support@advancedcomputersoftware.com

System Information

File version and Database version

Details which the ALB support team may ask you to help with resolving any issue you have.

Internet Links

ALB Home Page

Click on this link opens the Advanced Legal web site at the ALB page.

ALB Customer Portal

Click on this link to open the ALB Customer Support Portal for all information on ALB.

ALB Remote Assistance

This enables the ALB support team to view and, if necessary, take over you screen to help with any issues. Click on this link when advised by the ALB support team, which will open a web page and follow their instructions.

Getting in touch

As an Advanced Legal customer you are entitled to free upgrades during office hours. If you would like to upgrade or you need further assistance, please call 03300 602102 between 8:30AM–6:00PM*. If you need additional help and support, beyond the information provided in this document, please visit the support portal.

Alternatively, use any of the following methods to get in touch:

*Monday to Friday