View support/contact information

You can view important support and contact details from the Help tab on the ribbon. This is useful if you need additional help and support.

To view support/contact details:

1. On the Help tab, click the Contact Us icon. The Help - ALB dialog box opens. The following information is available:

Fig. Contact us

• Telephone. Shows the support phone number (03300 602102).
• Fax. Shows the support fax number (01476 581728).
• Email. Shows the support email address (alb.support@oneadvanced.com).
• Log a call with the helpdesk. Allows you to log a call directly with the support team. This link is only available if you have a portal ID set in System Parameters. When you click it, a form is displayed ready for completion and submitting to support. See Logging a support call.
• File Version. Shows the file version, which you may be asked for by the support team to assist in resolving any issues you have.
• Database Version. Shows the database version, which you may be asked for by the support team to assist in resolving any issues you have.
• ALB Home Page. Provides a link to the ALB page on the Advanced website.
• ALB Customer Portal. Provides a link to the ALB customer support area.
• ALB Remote Assistance. Provides a link to a remote access session. This enables the ALB support team to view and, if necessary, take over your screen to help with any issues. Only use this link when advised by the ALB support team and follow their instructions.