1. Pre-legal

This is always the first process actioned for a debt matter. It is split into 7 processes; Commence debt recovery, Letter before action, Review Debtor response, Review response to LBA, Debtor has offered to pay by instalments, Instalment offer, Client instructions regarding offer, Review Client response. For further details see below.

1.1 Commence debt recovery

This process allows you to select if you want to time record, view help messages and if you want to correspond with the Client using email. It also collects information about the debt and allows you to enter details regarding the outstanding invoices. It allows for a maximum of 40 invoices and collects information regarding the due date, any part payments etc.

1.2 Letter before action

This process generates the Letter before action, to be sent to the debtor(s), posts time and generates another document to accounts to charge for the LBA.

Conditions

Override

Pre
- Commence debt recovery process must have been completed.

1.3 Review Debtor response

This process enables you to review the Debtor's response to the LBA. It is split into 4 processes; Review response to LBA, Debtor has offered to pay by instalments, Instalment offer, Client instructions regarding offer.

1.3.1 Review response to LBA

This process captures the Debtor's response to the LBA and progress to the next process dependant on the response.

1.3.2 Debtor has offered to pay by instalments

This process allows the offer of payment by instalments to be logged and the Client notified. It also posts time and sets a reminder to ensure the issue is chased up in the event of the Client not responding.

Conditions

Override

Pre
Debtor has not offered to pay by instalments. Review response to LBA process must have been completed and the debtor's response to the LBA should be an offer to pay by instalments.

A) Instalment offer

This process enables you to send a letter to the Client providing details of the proposed instalment offer.

B) Client instructions regarding offer

This process captures the Client's response to the instalment offer.

Conditions

Override

Pre
- Instalment offer process must have been completed.

1.4 Review Client response

This process deals with the Client's response, if any, and progress the matter if appropriate. If no response, diarise to check again.

Conditions

Override

Pre
Debtor has agreed to pay. Review Debtor response process must be completed or Client has rejected the instalment offer and the Debtor has not agreed to pay.