Troubleshooting the Client Portal

Have a question? Please check the table below before contacting support, as we may have already answered it.

Question Answer

Messages

 

Session timed out. Please log back in. You have been automatically logged out due to inactivity. Click Please log back in to sign in again.
Unauthorized You do not have access to the Client Portal or you have entered incorrect login details.

Compatibility

 
Which devices is the Client Portal compatible with? The Client Portal is responsive. That means it automatically adapts to the layout of any device, so it always looks its best.