Stage 1 Process

Stage 1 of the PI Portal covers entering and uploading the claim details, the acceptance (or rejection) of the claim by the other side and, if liability is admitted, payment is handled outside of the portal.

From the ALB Personal Injury (Portal) module, this process is broken down into the following steps. Click on the links to view details of each step.

• Attach Personal Injury (Portal) module to matter.
• Enter information via the pages under the Data tab.
• Produce a Claim Notification Form for client to verify data.
• Submit the claim to the PI Portal.

The Compensator picks up the claim from the PI Portal and decides whether to accept claim, pass it to another compensator or reject it.

• If the Compensator accepts the claim, a notification is sent to ALB. The Compensator compiles the Insurer First Response and makes the Liability Decision.
• If the claim is passed to another Compensator, that Compensator will pick up the claim for consideration.
• If the claim is rejected, the Compensator completes the response and the claim exits the process.  Notification is sent back to ALB which displays under the Stats tab. An acknowledgment of the update is required () and the matter is taken out of the PI Portal process. Depending on the circumstances, claims can be resubmitted. Click on Resubmit a Claim for more details.

Note Once the claim has been successfully submitted, all fields in the data pages become read-only.

If the claim is not accepted, accepted with negligence other than seat belt or out of time, a relevant notification is sent to ALB under the Status tab. You acknowledge the update and the claim exits the process.

If Accepted, costs are payable within 10 days. This is handled outside of the PI Portal process.

For all matters, except Child Claim, if the claim results in Stage 1 costs and the time period has expired (10 days at present):

• You can submit an Exit Claim with reason 'Stage 1 costs not paid on time'

      OR

• You can submit a 'Stage 1 Costs received'

Note When the matter is dealing with a Child Claim and the compensator has accepted liability, clicking the acknowledgment button (or agenda step within ALB) sets the status in the Key Case Details as ‘Start of stage 2.1’. As ALB does not currently support stage 2.1 you, as the claimant representative, will need to continue the claim by login into the portal web site.

If the claim results in Stage 1 costs and the time period has NOT expired (10 days at present)

• You cannot submit an Exit Claim with reason 'Stage 1 costs not paid on time'

      BUT

• You can submit a 'Stage 1 Costs received'